Check-In & Check-Out Procedures - Revision history

Tony at 15:24, 11 June 2021

2021-06-11T15:24:15Z

Tony at 13:08, 11 June 2021

2021-06-11T13:08:32Z

Tony: /* For 2021 */

2021-06-07T14:08:29Z

‎For 2021

Tony at 14:07, 7 June 2021

2021-06-07T14:07:36Z

Tony at 14:06, 7 June 2021

2021-06-07T14:06:52Z

Tony: /* Check-In Script */

2021-06-07T14:06:04Z

‎Check-In Script

Tony: /* Check-Out Script */

2021-06-07T14:05:39Z

‎Check-Out Script

Tony: /* Check-Out Script */

2021-06-07T14:05:18Z

‎Check-Out Script

Tony at 14:04, 7 June 2021

2021-06-07T14:04:12Z

Tony: Changed categories.

2021-06-05T18:24:28Z

Changed categories.

@@ Line 20: / Line 20: @@
 *Did your child have a fever or chills when you checked their temperature this morning?
-*Are they feeling good? Any <span>cough, challenges breathing, fatigue, or loss of taste or smell?</span>
+*Are they feeling good? Any <span>cough, challenges breathing, fatigue, or loss of taste or smell? (check temperature: 100.4 or above is possible fever).</span>
 *Do you have a water bottle filled with water?
 *Do you have a lunch + snacks for the day?

@@ Line 1: / Line 1: @@
 :'''Contents''' [[Safety & Quality Guide]]
 :'''Next Article''' [[Appropriate Interactions|Appropriate Interactions >>]]
-<hr>
+<hr />
 Check-In & Check-Out is where we first meet guardians and campers leave with their story of the day. These times are critical to the perception of both guardians and campers regarding their experience.
 ==For 2021==
 Please read this entire section, below remains a cheat-sheet for procedures.
 *Make it go smoothly. Roving staff should assist with parking and directing traffic.
-* If you do not know the answer to a question, NEVER, EVER, EVER say, "I don't know." ALWAYS say, "Let me find that out for you." Then call a Coordinator.
+*Make it go smoothly. Roving staff should assist with parking and directing traffic.
 '''Trackers Tips''' Help the Tracker feel comfortable. As you talk with the parent, give them a task or a role during check-in to engage them. Use the child’s name and get down to their physical level. Redirect upset Trackers and describe all the exciting things you have ready for them.
 ===Check-In Script===
 *Guides need to be at the check-in space by 8:25, but be flexible depending on the situation. For example, parking appears to be a concern and a line is forming, so check in early to move the flow of traffic). Coordinators decide this.
 *Greet all Trackers and Guardians with a smile say, "Good morning!" On the first day add, "My name is [YOUR NAME]," and ask, “Have you been to Trackers before?”
 *Always check the roster. If a Tracker is not on the roster, say “Let me get my Coordinator and we will get you to your group”.
 *Every day say, "Today, we're going to have so much fun, well [REVIEW HIGHLIGHTS]
 Ask the following questions of Guardians and Trackers:
-* Do they have a water bottle filled with water?
-* Do you have a lunch + snacks for the day?
+*Did your child have a fever or chills when you checked their temperature this morning?
-* Are there any allergies or medical information we should know?
+*Are they feeling good? Any <span>cough, challenges breathing, fatigue, or loss of taste or smell?</span>
-* Have you already applied sunscreen? Do you have more to reapply later? (if not, nicely have Guardian help apply it)
+*Do you have a water bottle filled with water?
-:* Did you see the weather report? Are you ready for it (clothing, footwear, and gear)?
+*Do you have a lunch + snacks for the day?
-* Do they have a Trackers [[Stick]]? (if not, loan them one for the day)
+*Are there any allergies or medical information we should know?
-* Do you have a wood carving knife? Where is it safely in their backpack? (if not, we have some to loan).
+*Have you already applied sunscreen? Do you have more to reapply later? (if not, nicely have Guardian help apply it)
-* Who is on your list of authorized pick-ups? Do you want to add anyone? Will they have an ID?
+*Did you see the weather report? Are you ready for it (clothing, footwear, and gear)?
 '''Trackers Tip''' Have all important information ready to give, especially if they have questions: who are you, where are you going that day, and how excited the Team is to do all of it.
 ===Check-Out Script===
 Greet all Trackers and Guardians:
 *With a smile say, "Good to [see you again] [meet you (if new Guardian)].
 *Ask to see I.D. If they do not have one be polite and add, "It is part of check-out procedures to keep the community safe. To be fair, we check every Guardians photo I.D."
 *If an individual is not approved for pick-up and becomes aggressive, notify your Coordinator. see section [[Check-Out Procedures:]] for more information.
 *Every day say, "Today, we [REVIEW HIGHLIGHTS], in fact [CHILD'S NAME] has a story to share. What did we call it? (address child to share Story Basket).
 Ask the following questions of the Tracker:
 * Did we all get plenty of water today?
-* Did we all reapply sunscreen, over again?
+*Did we all get plenty of water today?
-* Do you have your [[Stick]] and [[Band]]. Can you remember to bring tomorrow? (or find one if they forget it that day)
+*Did we all reapply sunscreen, over again?
-* What story do you plan to share from your Story Basket?
+*Do you have your [[Stick]] and [[Band]]. Can you remember to bring tomorrow? (or find one if they forget it that day)
-* Who is on your list of authorized pick-ups? Do you want to add anyone? Will they have an ID?
+*What story do you plan to share from your Story Basket?
 '''Trackers Tip''' Have all important information ready to give, especially if they have questions: who are you, where are you going that day, and how excited the Team is to do all of it.
-<hr>
+<hr />
 ==Check-In==
@@ Line 47: / Line 59: @@
 '''Remember''' Be friendly. Smile. Learn and use names. This is one of the only times guardians see you with their children.</blockquote>
 ===Check-In Tips:===
 *Greet arriving participants with your name and request theirs. Let them know you’re happy to meet them or glad to see them again. Use their name again as soon as possible.
 *Determine which group they are in, if necessary.
@@ Line 55: / Line 68: @@
 *Keep the volume down, a must in noisy locations.
 *Set a positive tone for the day.
 ===Check-In Procedures:===
 *Check waiver release. Participants without one must have it filled out before the program begins.
 *Ensure student is on the roster and has complete participant information. If they aren’t on the roster, check with the Coordinator for the proper paperwork. Do not write their name on the roster without checking with your Coordinator first!
@@ Line 69: / Line 84: @@
 Ask these questions of both Guardian and Camper to assure every child is well prepared:
 ::❒ Do they have a water bottle filled with water?
 ::❒ Do you have a lunch + snacks for the day?
 ::❒ Are there any allergies or medical information we should know?
 ::❒ Have you already applied sunscreen? Do you have more to reapply later? (if not, nicely have Guardian help apply it)
@@ Line 77: / Line 93: @@
 ::❒ Do you have a wood carving knife? Where is it safely in their backpack? (if not, we have some to loan).
 ::❒ Who is on your list of authorized pick-ups? Do you want to add anyone? Will they have an ID?
 ==Check-Out==
 Making a good impression during Check-Out is just as important as it is during Check-In. This is the final impression kids, adult students, and parents have of Our program. How you talk with parents and students during Check-Out influences the conversation they have after they leave us. A student’s emotional state when they leave will be their assumed emotional state for the whole day. A child who had the best day of their life at camp, but a dull Check-Out experience, may report it as the “worst day ever.”
@@ Line 82: / Line 99: @@
 '''Remember''' Follow all rules to send kids home with the right person, NOT a kidnapper.</blockquote>
 ===Check-Out Tips:===
 *Greet the person picking up by name if you know it, if you don’t know it, greet them with your name and ask for theirs.
 *Say goodbye to your students by name, and ensure they leave knowing you’re looking forward to seeing them next time.
 *Keep students engaged with sit-down circle activities that are safe, well- planned, and theme-related. Check with your Coordinator if you need ideas.
 *Provide fair experiences and avoid “winner/loser” games to prevent drama at the end of the program.
-* If you play physical games during Check-Out, kids can get “wound up” just before parents arrive to get them. When they leave, we are no longer available to help de-escalate their experience.
+*If you play physical games during Check-Out, kids can get “wound up” just before parents arrive to get them. When they leave, we are no longer available to help de-escalate their experience.
 *Keep volume down, a must in noisy locations.
 *Remind adult participants and parents to fill out an evaluation form.
 ===Check-Out Procedures:===
 *'''Photo Identification is Required''' from any adult picking up the participant for release. Name on ID must match name on roster. Acceptable forms of ID are:
 **Passport
@@ Line 104: / Line 124: @@
 *Return medication to guardian.
 *If there were any behavioral issues or other incidents during the day that require anything other than positive observations, call your Coordinator to facilitate that conversation. Do not attempt to have any conversation other than positive feedback with a parent without your Coordinator present.
-<hr>
+<hr />
 <big>
 Next Article [[Appropriate Interactions|Appropriate Interactions >>]]</big>
 [[Category:Part 1: Policies & Procedures]]
 [[Category:Safety & Quality Guide]]

@@ Line 7: / Line 7: @@
 *Make it go smoothly. Roving staff should assist with parking and directing traffic.
 * If you do not know the answer to a question, NEVER, EVER, EVER say, "I don't know." ALWAYS say, "Let me find that out for you." Then call a Coordinator.
-'''Trackers Tips''' Help the Tracker feel comfortable. As you talk with the parent, give them a task or a role during check-in to engage them. Use the child’s name and get down to their physical level. Redirect upset Trackers into the game and describing all the exciting things you have ready.
+'''Trackers Tips''' Help the Tracker feel comfortable. As you talk with the parent, give them a task or a role during check-in to engage them. Use the child’s name and get down to their physical level. Redirect upset Trackers and describe all the exciting things you have ready for them.
 ===Check-In Script===
 *Guides need to be at the check-in space by 8:25, but be flexible depending on the situation. For example, parking appears to be a concern and a line is forming, so check in early to move the flow of traffic). Coordinators decide this.

@@ Line 2: / Line 2: @@
 :'''Next Article''' [[Appropriate Interactions|Appropriate Interactions >>]]
 <hr>
 ==For 2021==
 Please read this entire section, below remains a cheat-sheet for procedures.
@@ Line 37: / Line 38: @@
 '''Trackers Tip''' Have all important information ready to give, especially if they have questions: who are you, where are you going that day, and how excited the Team is to do all of it.
 <hr>
 ==Check-In==

@@ Line 13: / Line 13: @@
 *Every day say, "Today, we're going to have so much fun, well [REVIEW HIGHLIGHTS]
 Ask the following questions of Guardians and Trackers:
-:❒ Do they have a water bottle filled with water?
+* Do they have a water bottle filled with water?
-:❒ Do you have a lunch + snacks for the day?
+* Do you have a lunch + snacks for the day?
-:❒ Are there any allergies or medical information we should know?
+* Are there any allergies or medical information we should know?
-:❒ Have you already applied sunscreen? Do you have more to reapply later? (if not, nicely have Guardian help apply it)
+* Have you already applied sunscreen? Do you have more to reapply later? (if not, nicely have Guardian help apply it)
-:❒ Did you see the weather report? Are you ready for it (clothing, footwear, and gear)?
+:* Did you see the weather report? Are you ready for it (clothing, footwear, and gear)?
-:❒ Do they have a Trackers [[Stick]]? (if not, loan them one for the day)
+* Do they have a Trackers [[Stick]]? (if not, loan them one for the day)
-:❒ Do you have a wood carving knife? Where is it safely in their backpack? (if not, we have some to loan).
+* Do you have a wood carving knife? Where is it safely in their backpack? (if not, we have some to loan).
-:❒ Who is on your list of authorized pick-ups? Do you want to add anyone? Will they have an ID?
+* Who is on your list of authorized pick-ups? Do you want to add anyone? Will they have an ID?
 '''Trackers Tip''' Have all important information ready to give, especially if they have questions: who are you, where are you going that day, and how excited the Team is to do all of it.
@@ Line 30: / Line 30: @@
 *Every day say, "Today, we [REVIEW HIGHLIGHTS], in fact [CHILD'S NAME] has a story to share. What did we call it? (address child to share Story Basket).
 Ask the following questions of the Tracker:
-:❒ Did we all get plenty of water today?
+* Did we all get plenty of water today?
-:❒ Did we all reapply sunscreen, over again?
+* Did we all reapply sunscreen, over again?
-:❒ Do you have your [[Stick]] and [[Band]]. Can you remember to bring tomorrow? (or find one if they forget it that day)
+* Do you have your [[Stick]] and [[Band]]. Can you remember to bring tomorrow? (or find one if they forget it that day)
-:❒ What story do you plan to share from your Story Basket?
+* What story do you plan to share from your Story Basket?
-:❒ Who is on your list of authorized pick-ups? Do you want to add anyone? Will they have an ID?
+* Who is on your list of authorized pick-ups? Do you want to add anyone? Will they have an ID?
 '''Trackers Tip''' Have all important information ready to give, especially if they have questions: who are you, where are you going that day, and how excited the Team is to do all of it.
 <hr>

@@ Line 29: / Line 29: @@
 *Every day say, "Today, we [REVIEW HIGHLIGHTS], in fact [CHILD'S NAME] has a story to share. What did we call it? (address child to share Story Basket).
 Ask the following questions of the Tracker:
-::❒ Do we get plenty of water today?
+::❒ Did we all get plenty of water today?
-::❒ Do we reapply sunscreen, over again?
+::❒ Did we all reapply sunscreen, over again?
-::❒ Do they have your [[Stick]] and [[Band]]. Can you remember to bring tomorrow? (or find one if they forget it that day)
+::❒ Do you have your [[Stick]] and [[Band]]. Can you remember to bring tomorrow? (or find one if they forget it that day)
 ::❒ What story do you plan to share from your Story Basket?
 ::❒ Who is on your list of authorized pick-ups? Do you want to add anyone? Will they have an ID?
@@ Line 37: / Line 37: @@
 <hr>
 Check-In & Check-Out is where we first meet guardians and campers leave with their story of the day. These times are critical to the perception of both guardians and campers regarding their experience.
 ==Check-In==
 Check-In is our students’ (and parents’) first impression of us. It is important to welcome and greet everyone as they walk in the door or approach your group. This is especially crucial for guardians trusting us with their children and for kids who don’t know who you are!

@@ Line 1: / Line 1: @@
 :'''Contents''' [[Safety & Quality Guide]]
 :'''Next Article''' [[Appropriate Interactions|Appropriate Interactions >>]]
 <hr>
 Check-In & Check-Out is where we first meet guardians and campers leave with their story of the day. These times are critical to the perception of both guardians and campers regarding their experience.
 ==Check-In==
-Check-In is our students’ (and parents’) first impression of us. It is important to welcome and greet everyone as they walk in the door or approach your group. This is especially crucial for guaridans trusting us with their children and for kids who don’t know who you are!
+Check-In is our students’ (and parents’) first impression of us. It is important to welcome and greet everyone as they walk in the door or approach your group. This is especially crucial for guardians trusting us with their children and for kids who don’t know who you are!
 Greetings are also a crucial security procedure. If someone arrives who should not be there, greeting them right away will ensure you will be
@@ Line 15: / Line 49: @@
 *If you are traveling that day, tell participants and parents where you are going. Again use their names frequently.
 *Smoothly integrate new arrivals into the group’s activity-in-progress.
-*Keep students engaged with sit-down circle activities that are safe, well- planned, and theme-related. Check with your Coordinator if you need ideas.
+*Keep students engaged with sit-down circle activities that are safe, well-planned, and theme-related. Check with your Coordinator if you need ideas.
 *Early in the program, provide fair experiences and avoid winner/loser games to prevent early drama.
-*Keep volume down, a must in noisy locations.
+*Keep the volume down, a must in noisy locations.
-*Set positive tone for the day.
+*Set a positive tone for the day.
 ===Check-In Procedures:===
-*Check waiver release. Participants without one must have it filled out before program begins.
+*Check waiver release. Participants without one must have it filled out before the program begins.
-*Ensure student is on roster and has complete participant information. If they aren’t on roster, check with Coordinator for proper paperwork. Do not write their name on the roster without checking with your Coordinator first!
+*Ensure student is on the roster and has complete participant information. If they aren’t on the roster, check with the Coordinator for the proper paperwork. Do not write their name on the roster without checking with your Coordinator first!
 *Get legal names. Don’t use nicknames for Check-In.
 *Check to see if participants have any personal gear that is breakable, valuable, or potentially distracting or hazardous (e.g. phone, camera, carving knife, etc). Make a plan with parent and participant for boundaries of its use and care, or politely request that the parent take it home for safekeeping.
@@ Line 33: / Line 67: @@
 Ask these questions of both Guardian and Camper to assure every child is well prepared:
-#Do they have a water bottle filled with water?
+::❒ Do they have a water bottle filled with water?
-#Do they have a lunch + snacks for the day?
+::❒ Do you have a lunch + snacks for the day?
-#Any allergies or medical information we should know?
+::❒ Are there any allergies or medical information we should know?
-#Are they wearing sunscreen?
+::❒ Have you already applied sunscreen? Do you have more to reapply later? (if not, nicely have Guardian help apply it)
-#Are they ready for the weather (clothing, footwear, and gear)?
+::❒ Did you see the weather report? Are you ready for it (clothing, footwear, and gear)?
-#Do they have their [[Stick|Trackers Stick]]?
+::❒ Do they have a Trackers [[Stick]]? (if not, loan them one for the day)
-#Does your child bring a wood carving knife? Is it safely in their backpack?
+::❒ Do you have a wood carving knife? Where is it safely in their backpack? (if not, we have some to loan).
-#Who is on your list of authorized pick-ups? Will they have an ID?
+::❒ Who is on your list of authorized pick-ups? Do you want to add anyone? Will they have an ID?
 ==Check-Out==
 Making a good impression during Check-Out is just as important as it is during Check-In. This is the final impression kids, adult students, and parents have of Our program. How you talk with parents and students during Check-Out influences the conversation they have after they leave us. A student’s emotional state when they leave will be their assumed emotional state for the whole day. A child who had the best day of their life at camp, but a dull Check-Out experience, may report it as the “worst day ever.”
@@ Line 63: / Line 97: @@
 **'''Please Note''' The emergency contact person is not valid for updating approved pick-up.
 *If parent calls in to update approved pick-up list, verify the phone number with caller ID or email. It must match the contact information on original Registration Form.
-*Occasionally a parent may get upset about showing identification. Be polite while also being very clear that you still need to check ID for proper check-out procedures—even if you recognize the parent. Try the following statements:
+*Occasionally a parent may get upset about showing identification. Be polite while also being very clear that you still need to check ID for proper check-out procedures—even if you recognize the parent. Say:
-**“We’re like the airport, we ID everyone.”
+**“To be fair to everyone, we check every Guardians photo I.D.
 *If an individual is not approved for pick-up and becomes aggressive, notify your Coordinator.
 *Return medication to guardian.

← Older revision		Revision as of 18:24, 5 June 2021
Line 73:		Line 73:
	<big>		<big>
	Next Article [[Appropriate Interactions\|Appropriate Interactions >>]]</big>		Next Article [[Appropriate Interactions\|Appropriate Interactions >>]]</big>
		+	[[Category:Part 1: Policies & Procedures]]
		+	[[Category:Safety & Quality Guide]]